Discussion about this post

Commenting has been turned off for this post
Frank's avatar

I finally got around to reading your latest post about disability and accommodations. I'm impressed reading about your experience and how well the system worked for you.

I went to college before there was an ADA, but I attended UC Riverside that for whatever reason had tried hard to accommodate the disabled. There were only about 5K undergrads at the time. I got to know a couple of paraplegics and quadriplegics well as well as a blind person (who sometimes got dates by wandering into the women's dorm, pretending to be lost even though he seemed to have the whole campus map in his head and could be seen running to class with his cane flashing from side to side in front of him). All the campus pay phones were set at a low height to allow for wheelchair use. There were only such minor accommodations, but even those were more than you could find at most institutions.

In my work-life, I rarely came across a disabled person. Most of those were of the minor variety such as carpal tunnel syndrome. I have no idea if the disabled were discouraged or discriminated against in hiring, but, given the way the company acted so ethically in other respects, it may have just been that they were discouraged before even applying by not even getting the degrees in math and science.

Of course any justified program of accommodations will be abused by enterprising grifters or even by well-meaning but deluded administrators. One instance was the Postal Service. I can't vouch for what goes on now, but in my day, employment eligibility was determined by a rigorous test of relevant skills such as recognizing and remembering addresses. The test was scored from 0-100. If you were a veteran, you got 10 free points. If you were disabled, you also got 10 free points. So, if you were a disabled veteran, you got 20 free points on a hundred point test. That worked fine until some administrator decided, quite reasonably he no doubt thought, that mental health problems counted as a disability. Unfortunately that led to the situation where, if you were a psychopath trained in the use of weapons of war, you got 20 free points on your objective 100 point eligibility test. For a while that led to the common term of “going postal” although most folks had no idea why there seemed to be a lot of shootings by postal workers.

Expand full comment
Curtis McGirt's avatar

As this article so ably points out, there are many disabilities which aren't visible. Things like hearing loss, PTSD, and anxiety can be debilitating. Think back about COVID and the required masking. Like Holly, I have significant hearing loss which requires hearing aids. But hearing aids don't help when you're trying to understand someone who's mumbling through a mask. Much of my ability to understand comes from reading lips. Explaining that to the cashier is difficult, especially when you're backing up the checkout line. Some of the big box stores seemed to only have obnoxious assholes running the registers.

If I could modify the ADA, I would require compassion as an accommodation from the companies. Treat customers like you would want to be treated if you were in that situation. It is amazing just how far kindness goes in rectifying a bad situation.

Expand full comment
2 more comments...

No posts